Refund policy

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
-Custom or personalized orders
-Perishable products (like food or flowers)
-Digital downloads
-Intimate items (for health/hygiene reasons)
-Items on sale

Refunds/exchanges will be made if the item is not as described or faulty upon receipt*. Buyer has 5 business days from confirmed delivery date to contact Gromidez concerning any problems.

Gromidez cannot make exchanges or issue refunds for items which have been improperly handled. Care cards are included with all items, but if you have any questions about the care of any item, please inquire before purchase if possible.

Refunds and exchanges for custom items** may vary, so you will need to contact Gromidez to discuss, but as with other items must contact within 5 business days.

*ALL ITEMS ARE HAND-CRAFTED! Many of the listings will show a picture of an item made FROM THE SAME PATTERN as what you will receive, but may not be the item pictured. All care is taken to create all products as uniformly as possible, but some unique qualities are inevitable. This is what makes hand-made items so wonderful - Everything is one-of-a-kind!

**Custom refers to:
-A product that is not listed at all
-Listings that state they are CUSTOM (i.e. chainmaille jewelry where you choose the colors)

Custom does NOT refer to:
-A listed item wherein you choose a small detail 
-Fully pre-made item that ships as provided in the picture

In most cases, refunds can only be issued on the product purchase and not shipping & handling.